At Power Plant Services, we have nurtured an exceptional following from not only customers, but also from OEMs and suppliers who value our experience, knowledge and professional insight
Building trust is part of PPS’ customer service strategy. After all, we want every customer to be satisfied and continue working with us in synergistic collaboration. Every one of our team members is conscious that every email interaction, every phone call and every meeting serves as an opportunity to continue nurturing that trust.
The following testimonials show much our customers and suppliers trust Power Plant Services and our commitment to excellence:
“Thanks for the quick quote Inside Sales! It’s always good working with PPS, as you all turn around my requests in record time.”
“We have tested fit of the gland holder in the turbine casing. The fit is good, thus we can say that it was successful repair. I was somewhat apprehensive regarding this repair, since as far as I know nobody did such refurbishing on this component, not only here in US, but globally as well. (OEM is strongly discouraging from such repair on that particular component. They usually suggest different approach.) However, you did it successfully, and that is a good reference for the future undertaking on similar components. (Most of these units experience the same phenomena with gland holder shrinking and casing enlargement) Looking forward to working with you on similar projects in the future.”
“On behalf of our company and our CEO, we wanted to express our appreciation and thanks for all your efforts during the past several months on our LP blade failure issue. Looking back on the support you and your organization provided it was more than just repairing the diaphragms. Your company was one of the first ones we met with in an effort to quickly get the unit repaired and back on line.”
“PPRS, Thanks for all the support to return this unit back to service ahead of schedule!”
“Thanks for all of the great work PPRS performed on the rotor and components.”
“We were pleased to see Power Plant Field Services competitive bidding. The management team from PPFS brought an extremely talented group to the outage. They were very professional and easy to work with. Their expertise was valuable in how they saved money and cut time off the outage. They had several pre – outage meetings to make sure everything had been covered that needed to be done. PPFS skilled craftsmen completed all our major and minor repairs on the blades and diaphragms in a timely manner. The quality control on these repairs was just unbelievable. All repairs were able to be completed at the plant saving on time and shipping costs.”
“Inside Sales, We got your PPS shipments. With that, we would like to say “thank you very much” for a good rapid response to our needs for the control valve crosshead guide with extra stock.”
“I want to express my sincere feelings and appreciation for a Inside Sales Rep that helped and especially her kindheartedness – I feel you’re the sort of person that goes around blessing others’ lives and spreading goodness, anyway that’s what I’ve experienced first-hand with you. To have someone so helpful and forgiving in the workplace- especially in hard and stressful times- has gladdened my heart. We have become somewhat a very egotistical, demanding and a tense society as a whole so it is quit refreshing to meet people like you- (who are becoming somewhat extinct) particularly in hard times. Your family, close friends and co-workers are very blessed to have you in their lives and I just pray they know and appreciate you, because I (a stranger) sure do.“
“Thank you so much for the great efforts you all put in and in getting these to us in such a rush, We would like to thank you and all your team for the amazing customer service you have provided to us. Please let your team know we appreciate them and all their hard work over the weekend. Also the communications and updates were a big key to this order and are greatly appreciated and were very helpful. Thank you. We have now received all parts ordered and so far are on time for delivery for our customers. Thank you again!!! We look forward to continuing with more business with your company in the near future.“
“I appreciate the quick responses and quality work.”
“Thank you for the extra effort your company has once again provided us. The effort and customer service is out of this world.“
We also invite you to read our Power Plant Services’ blog, where we showcase a variety of case studies, white papers, industry updates, and project abstracts. Our goal is to keep you informed of our continuous success and share the accolades that make PPS a premier industrial manufacturing provider for the various industries we serve.
Start a conversation with PPS today by calling us at (708) 345-8600 or navigate to our contact page to send us a message. Our sales and support teams are always ready to answer your questions and provide you with the insight to make informed decisions.
About Power Plant Services
Founded in 1998, Power Plant Services has played an important role in our core markets of Power Generation, Utilities and related industrial sectors. PPS offers customers an extensive range of parts manufacturing, which extend into Pulp & Paper, Refineries and Steel Mill industries. In addition, we are a premier provider of turnkey solutions for these industries—ensuring our customers’ equipment availability, while helping them extend their operational lifetime.